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The MB-230 exam, also known as Microsoft Dynamics 365 Customer Service Functional Consultant is a certification exam offered by Microsoft. As it is an important exam, you need to get our MB-230 exam dumps for preparation. It is designed for individuals who have a strong understanding of the customer service capabilities and features in Dynamics 365 and want to demonstrate their expertise in this area. Passing the MB-230 exam leads to the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate exam.
Important details about the MB-230 exam:
Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230)
Exam Format: Multiple-choice questions
Exam Duration: Around 150 minutes
Number of Questions: The number of questions can vary, but typically ranges from 40 to 60.
Passing Score: The passing score is usually around 700 out of 1000.
Topics Covered in This Certification Exam;
- Work with the Customer Service application
- Case management
- Service level agreements (SLAs) and entitlements
- Knowledge management
- Queues, routing, and scheduling
- Unified Service Desk (USD)
- Voice of the Customer and Forms Pro surveys
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